Privacy Policy

PASTORELLI – Ceramica del Conca SpA


PASTORELLI – Ceramica del Conca SpA would like to thank you for taking the time to read this section of our website. Your privacy is very important to us. To protect it better, we provide this policy in which you will find information on the type of data collected online and on the possibilities that you have to manage the collection and use of such data.

This information is pursuant to the new EU General Data Protection Regulation (GDPR) 679/2016, to the Legislative Decree nr. 196/2003 of the Italian Code on the protection of personal data, and to the Legislative Decree nr. 201/2011. It is provided to those who interact with the Web services of PASTORELLI – Ceramica del Conca SPA, electronically accessible from the URL: corresponding to the homepage of the official website of the PASTORELLI – Ceramica del Conca SPA.

Your data will be processed in compliance with current European and Italian legislation on privacy and specific local regulations applied to data processing performed outside the Italian territory, as well as with the principles and general rules of conduct contained in the Ethical Code adopted by PASTORELLI – Ceramica del Conca SPA.

  1. Type of collected data and their sources

1.1 Data acquired automatically

The website software procedures acquire some personal data whose transmission is implicit in the use of Internet communication protocols, and store such data on log files. This information is not collected to identify data subjects, but by its very nature could, through processing and association with data held by third parties, allow users to be identified. Such data may include IP addresses and domain names of computers used to connect to the website, URL (Uniform Resource Locator) of the requested resources, date and time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (success, error, etc.) and other parameters related to the operating system and the user’s computer environment, starting and arrival pages, navigation index and personally identifiable behaviors adopted when viewing the pages of the website. These data are used for the sole purpose of obtaining anonymous statistical information on the use of the website and to check its correct functioning. The data could be used to ascertain responsibility in case of IT crimes to the detriment of the site only at the request of the supervisory bodies in charge.

1.2 Data voluntarily provided by the user

The optional, explicit and voluntary sending of e-mails to the addresses indicated on this site entails the subsequent acquisition of the sender’s address, necessary to respond to the requests, as well as any other personal data included in the message. PASTORELLI – Ceramica del Conca SpA collects and processes personal data directly and knowingly provided by users when registering on the Website and/or to the newsletter service, when sending a request to our Customer Service, as well as personal data eventually provided by filling out the customer card. This information includes, for example, name and surname, postal address, email address and telephone number. Furthermore, the optional, explicit and voluntary sending of e-mails through the website and/or to the addresses indicated on the website entails the subsequent acquisition of the sender’s address, necessary to respond to requests, as well as any other personal data included in the message.

  1. Cookie policy

The cookies used on the website are exclusively technical cookies, that is cookies that are used to browse the site or to provide a service requested by the user. They are not used for other purposes and are installed directly by the owner of the site in accordance with Article 122, paragraph 1, of the Privacy Code (in the formulation following the entry into force of Legislative Decree Nr. 69/2012).

Technical cookies can be used even without the consent of the interested party. The European body that brings together the Privacy Authorities of the Member States (the “Article 29″ Group) has clarified in Opinion 4/2012 (WP194) “Exemption from consent for the use of cookies” that it is not necessary to acquire the preventive and informed consent of the user for the following types of cookies:

  • Cookies with data compiled by the user (session IDs), for the duration of a session, or persistent cookies, limited to a few hours.
  • Authentication cookies, used for authentication services, lasting one session.
  • Security cookies focused on users, used to identify authentication abuses, for a limited duration.
  • Session cookies for multimedia players, such as “Flash” readers, lasting one session.
  • Session cookies for load balancing, lasting one session.
  • Persistent cookies for customizing the user interface, lasting one session (or slightly longer).
  1. Purposes of data processing

Personal data may be used to satisfy your requests and to manage the relations between you and PASTORELLI – Ceramica del Conca SpA. The processing of personal data for the accomplishment of these purposes is necessary, and non-communication or incorrect communication of one or more of the required information can limit or prevent the use of the website’s functionalities and services.

  1. Method and place of data processing.

Personal data will be processed using appropriate electronic or automated means, or manually on paper. Processing will be strictly related to the purposes for which the personal data were collected and, however, in such a way as to guarantee the security and confidentiality of the data themselves.

Personal data will be processed by internal personnel of PASTORELLI – Ceramica del Conca SpA designated as Data Processors for the performance of the assigned tasks, and possibly by external subjects (e.g. service providers, technicians who carry out maintenance of IT services, companies which PASTORELLI – Ceramica del Conca SpA may hire for the creation and/or management of promotional campaigns for its products or services etc.) as necessary and/or instrumental for the execution of the aforementioned purposes.

Data processing connected to the web services is carried out at the headquarters of the Owner and at the provider “company name”, which is based in Via Croce 8 San Clemente (Rimini, Italy).

  1. Voluntary nature of data processing

The provision of personal data is optional. However, if you want to contact our Customer Service you must fill in all the fields indicated as mandatory in the relevant forms. The processing of your data for the purposes referred to in paragraph 3 is subject to your explicit consent. Any refusal to grant consent shall have no other effect beside that Ceramica del Conca will not be able to inform you about initiatives that may be of your interest and/or to send any commercial information about our products, initiatives and events. You can withdraw your consent at any time writing to PASTORELLI – Ceramica del Conca SpA, Via Croce 8 San Clemente (Rimini, Italy) or using the following email address: [email protected] .

  1. Communication and dissemination of data.

Your personal data, to the extent which is necessary and instrumental for the execution of the aforementioned purposes, may be processed by external subjects acting as Data Processors belonging to the following categories:

  • Companies connected to PASTORELLI – Ceramica del Conca SpA.
  • Companies, consultants and professional firms providing assistance and/or consultancy services, or performing, on behalf of PASTORELLI – Ceramica del Conca SpA, services connected and instrumental to the purposes of data processing.

Your data may be transferred abroad in accordance with the applicable laws, including countries outside the European Union where the Company pursues its interests. Personal Data will not be used for promotional purposes by third parties and will not be disclosed to indeterminate parties.

  1. Newsletter

By subscribing to the PASTORELLI – Ceramica del Conca SpA newsletter, the user’s name and email address are included in a list of contacts to whom commercial and promotional information are periodically sent. To sign up for the newsletter you must be at least 16 years old and provide explicit consent. Without consent to the communication it will not be possible to subscribe to the newsletter. PASTORELLI – Ceramica del Conca receives an email with the aforementioned data at the time of registration and cancellation from the newsletter, and periodically backs up the distribution list.

The newsletter service is provided by MailUp SpA, based in viale Francesco Restelli 1, Milan (Italy). MailUp, like all newsletter platforms, provides information on users who open the newsletter and click on the links. Personal contact information is stored on their servers. This information is used by PASTORELLI – Ceramica del Conca to understand if the newsletters are interesting and useful for the reader.

To unsubscribe at any time, simply click on the link at the bottom of each email. After unsubscribing, MailUp will retain contact information. If you wish to permanently delete them, you must send an email to [email protected]. MailUp processes personal data in compliance with EU GDPR 2016/679. Here you can read MailUp’s Privacy Policy. The personal data requested at the time of enrollment can only be accessed by the representatives of PASTORELLI – Ceramica del Conca SpA and MailUp, as the external data processor.


  1. Data Controller

The Data Controller is PASTORELLI – Ceramica del Conca SpA with registered office in Via Croce 8 San Clemente (Rimini, Italy) which will process your data in accordance with the EU GDPR 2016/679 and the Legislative Decree 196/2003 (Code for the protection of personal data) and subsequent amendments.

  1. Rights of data subjects

You can exercise the rights provided in Arts. 15-22 of the GDPR at any time.

  1. Contacts

Any request related to your personal data referred to in this privacy policy can be addressed to: PASTORELLI – Ceramica del Conca SpA, Via Croce 8 San Clemente (Rimini, Italy) email: [email protected] .

PASTORELLI – Ceramica del Conca SpA reserves the right to modify this privacy statement at any time. The version published on the Website is the one currently in force.

Last updated: 22nd May 2018.